Quad State Mobile privacy notice
Updated November 7, 2026
This notice describes information handled by Quad State Internet LLC through the Quad State Mobile iOS and Android apps and mobile.quadstate.us account service. It supplements our privacy notice and Mobile service disclosures.
Information used by the app
- Account and contact information: your name, phone number, email when supplied, account identifiers, service or billing address, and authorized account memberships.
- Sign-in and device information: verification challenges, passkey public credentials, sessions, login time, IP address, browser or device information, and notification registration tokens. Face ID, Touch ID, and screen-lock verification happen on your device; the app does not receive your fingerprint or facial image.
- Mobile service information: line and SIM identifiers, plans, service status, carrier-provided usage and call/text records, usage readings, and device-compatibility information you submit. Service usage is associated with the applicable account and line.
- Billing information: invoices, orders, payments, credits, recurring-payment consent, and saved payment-method references and display details such as card brand, last four digits, and expiry. Card entry uses the hosted payment provider; the Mobile account service does not store full card numbers or security codes.
- Account activity: account settings, requested changes, notification preferences, and security and operational records needed to deliver the service.
How information is used and shared
We use this information to sign you in, enforce account permissions, display and manage your service, handle billing and requests, provide usage reminders and support, and protect the service from misuse. Authorized members see information according to their account permissions.
Service providers process information needed to operate the service, including carrier systems, hosted payment processing, SMS verification, hosting, and Apple or Google push-notification delivery. The Mobile app does not include advertising SDKs or use its account and device identifiers for cross-app advertising tracking. The broader privacy notice describes other permitted disclosures, including legal obligations.
Security, sessions and choices
App communications use HTTPS. Sign-in cookies support persistent sessions, which expire after 30 days. You can sign out, manage enrolled passkeys, change notification preferences, and use your device settings to allow or disable notifications. You can use account features without enabling push notifications.
Request account or data deletion
To request deletion of your Quad State Mobile account and associated data, email service@quadstate.us with the subject “Quad State Mobile account and data deletion request”. Include the phone number or email associated with your account and specify whether you are requesting account deletion or deletion of particular data. Do not send a password, verification code, or full payment-card details.
Our team verifies ownership before completing a request. See the existing account and data deletion process for the verification steps and completion timeline. For an account with active mobile service, tell the team whether you also want to cancel that service or transfer a number; a privacy request is not a number-transfer instruction.
Retention and contact
Customer, security, and transaction records are retained as reasonably necessary for the purposes collected, service operations, dispute resolution, and applicable legal obligations, as described in our privacy notice. Contact the team about the records covered by your request and any retention obligations that apply to your mobile service.
For privacy questions or corrections, contact service@quadstateinternet.net or call (833) 701-7823.